At Thukira, a brand of Sree Vidharttha Enterprises, customer satisfaction is our top priority. We aim to provide a smooth and hassle-free shopping experience. Please review our refund policy below:

1. Order Cancellations

• You may cancel your order within 24 hours of placing it, provided the order has not yet been dispatched.
• Cancellations are not allowed once the order is dispatched.
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2. Refund Process

• In the case of a valid cancellation, any payments made will be refunded within 7–10 business days to your original payment method.
• If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.
• Submit supporting images and order details to help us verify the issue.
• Upon verification, we will arrange for a replacement or initiate a refund.
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3. Non-Refundable Items

The following items are not eligible for refunds or returns unless proven defective upon receipt:

• Perishable goods, such as fresh fruits, vegetables, and dairy products.
• Products that are opened, used, or damaged after delivery.
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4. Replacement and Exchange

• For eligible products, replacements or exchanges will be processed promptly after verification of the claim.
• Items must be returned in their original packaging and condition to qualify for a replacement or refund.
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5. How to Request a Refund

• Contact our customer service team via [insert contact details] with your order number, proof of purchase, and details of the issue.
• Refund requests are subject to inspection and approval.
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6. Disputes

• In case of any disputes regarding refunds, our decision will be final.